ENGINEERING VENDOR TRANSITION SUPPORT

CLIENT

Leading Australian Industrial Producer

OBJECTIVE

Xenco led a structured transition program to manage the withdrawal of a long-standing engineering service provider from a large Queensland Coal port. Our role was to mitigate operational risk, safeguard institutional knowledge, and support a smooth shift to a more resilient and cost-effective service model.

THE CHALLENGES

The key challenges included:

• Protecting 35+ years of engineering IP and project data to prevent rework or compliance issues.
• Limited vendor network created risk of delays in maintenance and projects.
• Tight transition timeline to avoid operational interruptions.
• Ensuring accurate transfer of a large, complex dataset.
• Rapidly identifying and securing reliable, cost-effective engineering vendors.

APPROACH

Xenco led a structured, phased transition program designed to mitigate risk, secure critical knowledge, and ensure operational continuity. The approach was governed through four key stages:

OUR RESULT

Xenco delivered a successful transition with significant, measurable outcomes:

• Secured vendors, achieving 15–22% cost savings and keeping project costs well under budget.
• Transferred and organised 157GB of critical data, preserving 35+ years of engineering knowledge with clear documentation.
• Completed the transition on time with zero service interruptions while meeting all quality standards.
• Built a vetted vendor network, improving procurement agility for future projects.
• Delivered a full audit trail, demonstrating a structured approach to vendor transition and risk management.