MINE IMPROVEMENT | COMPLEX UNDERGROUND MINE
CLIENT
Major Australian Gold Producer
OBJECTIVE
Xenco was engaged to support a large gold producer in improving the operational performance of its largest underground operation by implementing a tailored, site-wide management operating system (MOS).
The objective was to align departments and key contractors to a unified approach that enabled effective planning, enhanced transparency of performance, and embedded a culture of continuous improvement across all levels of the operation.
THE CHALLENGES
The operation was constrained by a range of complex issues that impacted performance, alignment, and consistency across the site:
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Disjointed planning processes between departments and contractors, resulting in competing priorities and inefficiencies.
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Absence of a unified management system, making it difficult to ensure consistent execution and accountability.
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Limited visibility across the value chain, restricting the site’s ability to make timely, data-driven decisions.
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Inconsistent application of planning and execution standards, creating variability in operational performance.
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Gaps in leadership engagement and capability, limiting the ability to drive sustained behavioural change at the frontline.
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Challenges integrating the principal contractor into the site’s overall performance improvement framework.
APPROACH
Xenco’s approach combined system integration with behavioural change, embedding consistent planning, disciplined execution, and clear accountability across all levels of the operation.
A coaching-led delivery model was central to the rollout — building leadership capability, strengthening engagement, and fostering alignment across departments and contractors to sustain performance improvements.
OUR RESULT
Our pragmatic, effective solutions and direct engagement and coaching with front line leaders allowed rapid integration of the principal contractor, improved transparency over the performance of the value chain, identified clear accountability for improvement actions and reduced the variability of out-of-control operational processes.
