Case Study



With our acute understanding of the maintenance requirements and our track record of recruiting highly technical mining roles globally, Xenco was the ideal partner to overcome this complex resourcing challenge.


A tier one multinational mining company, operating and maintaining a highly complex mineral processing facility in a remote francophone territory. We were engaged by the Asset President to provide an expedited recruitment process.


Xenco’s focus was to identify suitable candidates for key positions within the fixed plant maintenance department. Due to its remote location, immigration restrictions and foreign language requirements, our client had been unable to identify qualified candidates suited for the maintenance of its complex processing plant. Issues to address included:

  • Over 30 open vacancies in the plant maintenance department, notably across the Planning and Reliability areas.
  • Some roles had been vacant within the organisation structure over excess 2 years.
  • Implementation of a new organisational structure to change responsibilities and accountabilities.
  • Bureaucratic and inefficient recruitment practices within the business increased time to hire and fill rates.



Xenco follows a recruitment process driven by our experience and understanding of heavy industry. Our team of recruitment specialists was able to run the rigorous process required to fill in these highly technical roles. Our team:

  • Created positions descriptions to ensure alignment and compliance with business requirements.
  • Conducted a global candidate mapping exercise identifying suitable candidates worldwide; screening and shortlisting candidates and facilitating interviews.
  • Managed the shortlisting and screening process utilising targeted behavioural based interview.
  • Placed on-site resources to provide recruitment support to line management, to ensure understanding and ease the path to progress.
  • Organised, managed and facilitated the internal interview and offer process.


The positions included senior roles at the superintendent and management level. For the positions in question:

  • Over 800 candidates were contacted internationally.
  • 145 progressed in our stream; first contact and screening interviews.
  • 45 were shortlisted and submitted to the client for progressing.

Working with the team on-site allowed our specialist to identify issues and bottlenecks within the recruitment process. Xenco provided improvement recommendations, including:

  • Driving more accountability within the recruitment function to reduce time-to-interview and time-to-fill.
  • Simplification of the internal processes and role clarity within the recruitment and broader human resources team.
  • Implementation of a HRM software package for the HR and Management team to track progress.

“Recruiting highly qualified candidates for technical roles within the processing plant has been a huge challenge for us. Xenco has been able to reach out to generate an important talent pool and to efficiently screen the candidates that were the most suited to our needs. When we started having interviews with the candidates, we were often surprised by their experience and the added-value they could bring to our business. We would definitely work with Xenco again.”